Our Company Policies

We always have customer satisfaction and safety at the fore-front of all decisions. By purchasing from our website, you agree to all return, warranty, and liability policies listed on this page.

4. Refunds, Pre-Orders, & Chargebacks

5. Disclaimer of Warranties; Limitation of Liabilities

Included 100 Day Warranty Policy

All kits come with a 100 day warranty that covers manufacturer errors. We will provide free replacement parts during this time period, and after the 100 days are up we can provide replacement parts at a discounted cost if needed! 

We also offer an Extended Warranty! The timeframe selected will be added to the end of the 100 Days. 


Orders can be cancelled within 48 hours from the time the order was placed. If your order has been placed within the last 48 hours and you would like to cancel, please contact support@buildkitboards.com. Please note that if the payment processor does not refund the transaction fee (such as PayPal or others) your refund amount will be less that amount. If it has been past 48 hours, we cannot cancel or refund the order. After the cancellation period has past we allocate all funds in order to purchase more stock and conduct daily operations.


We accept returns or exchanges within 14 days of the original purchase date for cash refund directly to your payment method of your original purchase.

The returned product must be in unused condition, in it’s original packaging with the original invoice (if included). A 20%+ restocking fee will be charged on all cash value returns and refunds dependent upon our discretion. Returned orders which received free shipping will be deducted from the original order price.

The buyer is responsible for covering return shipping costs before a repair or replacement has been completed. All defective items are inspected by our technicians. If the item is not defective the return shipping costs will be charged to the buyer.

If an item has been returned that has been damaged or not in original condition. A refund will not be eligible and shipping costs to get the item back to you will be charged before your items are sent back.

Orders that are refused or undelivered as addressed will be charged for any re-shipping your order.

To inquire about return or refunds, or to start a return or refund please email us at: support@buildkitboards.com

On Sale, Clearance, Consignment, Battery Packs, Electronic Products & Consumable items are not eligible for returns.


You will be responsible for paying for shipping costs to return the items to us. Shipping costs from your original order are non-refundable.

If you are shipping an item over $75 USD, you should consider an insured and trackable shipping option. We are not liable or accept responsibility for any lost packages which do not arrive at our shop.

Refunds, Pre-Orders, & Chargebacks

Returns and Refunds can take up to 1-4 weeks but typically are resolved much sooner. Once we receive your items, we will notify you if your request has been approved or denied.

If you are approved for a refund, your refund will then be processed through your original payment method within 5-10 business days.


Pre-orders purchases are not eligible for a refund or a return. A pre-order can be refunded for store credit only before the product has shipped. There are no exceptions to this rule.


All fraudulent chargebacks are investigated and will be prosecuted to the fullest extent of the law.


Product Listings are updated as often as we can for the every item. Products are improved and upgraded quite frequently and photos may slightly vary. If the item is no longer available under our discretion we will offer a similar or upgraded product.


We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall BUILD KIT BOARDS, Inc. and/or Summit Labs LLC directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


By purchasing from our website, you agree to all the policies within our Return & Warranty Policy page.